Refund & Cancellation Policy

01 Overview & Policy Intent

At onestopERP (onestoperp.com), we aim to provide developers, ERP consultants, and enterprise learning teams with top-tier, reliable Oracle Cloud sandbox environments.

Because cloud instances involve dedicated memory allocation, persistent storage provisioning, and tenant configuration on enterprise infrastructure, our Refund and Cancellation Policy is formulated to ensure fairness, complete billing transparency, and rapid resolution for all legitimate customer claims.

02 Cancellation Policy (No Cancellation Needed)

When your purchased duration concludes, your instance sandbox expires automatically. You will never be billed for an extra day or month unless you intentionally choose to purchase a manual renewal via your dashboard.

03 Refund Eligibility Criteria

Refunds are granted based on the provisioning stage of your ordered instance:

04 How to Request a Refund

To initiate a refund request, follow this simple 3-step email procedure:

05 Refund Processing Timelines

Once your refund request has been verified and approved by onestopERP support:

06 Non-Refundable Items & Conditions

Refunds will not be approved under the following conditions:

• Discretionary Change of Mind Post-Activation: Submitting a refund request after credentials have been issued and full instance access has been active and utilized.
• Client-Side Non-Usage: Failure to utilize the provisioned instance during its term due to personal or internal scheduling constraints.
• Acceptable Use Policy Violations: Accounts terminated or suspended due to malicious activities, cryptomining, security exploits, or unauthorized resource abuse.
• Promotional Code Discrepancies: Failure to input the promo code (onestopERP15) prior to final payment completion.
• External Bank Currency Fluctuations: Any foreign exchange conversion fees or markup charged by your issuing bank for international cards.